Westpac

Westpac Mobile Banking App User Guide Welcome to the Westpac Mobile Banking App! This guide will help you navigate the app’s features and make the most of your banking experience. Getting Started Download and Install the App: Go to the App Store (iOS) or Google Play Store (Android) and search for "Westpac Mobile Banking." Download and install the app on your mobile device. Log In or Register: Open the app and log in with your Westpac Online Banking credentials. If you’re a new user, select "Register" and follow the prompts to set up your account. You’ll need your customer ID and other personal details. Set Up Security: For added security, set up biometric login options like fingerprint or facial recognition (if supported by your device). You can also set up a 4-digit passcode for quick and secure access. Managing Your Accounts View Account Balances: Once logged in, your account balances will be displayed on the home screen. Swipe through to view all your accounts. Transaction History: Tap on any account to view recent transactions. You can filter transactions by date or type for easy tracking. Transfer Money: Select "Transfer" from the menu to move money between your Westpac accounts or to other bank accounts. Choose the account to transfer from, the destination account, enter the amount, and confirm the transfer. Pay Bills: Use the "Pay Bills" feature to settle your bills quickly. Select a biller from your list or add a new one, enter the payment details, and confirm. Schedule Payments: Set up recurring payments or schedule future payments to ensure you never miss a bill. Making Payments Send Money with PayID: Use PayID to send money instantly using just a mobile number or email address. Tap & Pay: Enable Google Pay or Apple Pay within the app to make contactless payments using your mobile device. Manage Payees: Add, edit, or delete payees for quick access when making transfers or payments. Business Banking Switch Between Personal and Business Accounts: If you have both personal and business accounts, switch between them by selecting the appropriate profile from the menu. Manage Business Transactions: Access business accounts, view transactions, and make payments just like you would with personal accounts. Money Management Tools Budgeting Tools: Use the built-in budgeting tools to categorize your spending and set savings goals. Track your spending habits and get insights to help you manage your finances better. Notifications and Alerts: Set up alerts for low balances, large transactions, or payment due dates to stay on top of your finances. Security Features Card Management: Temporarily lock your debit or credit card if it’s misplaced, and unlock it once found. Report lost or stolen cards and order replacements directly from the app. Update Security Details: Change your password, update your passcode, or manage biometric login settings in the security section of the app. Additional Features Travel Money: Order travel money directly through the app and have it delivered to your home or nearest branch. Find Branches and ATMs: Use the app’s locator tool to find the nearest Westpac branch or ATM. Contact Support: If you need assistance, you can contact Westpac support directly through the app via secure messaging or by calling the customer service number provided. Tips for Using the App Keep Your App Updated: Ensure you’re always using the latest version of the app to benefit from the latest features and security updates. Review Your Statements Regularly: Use the app to view your monthly statements and keep track of your spending. Enable Notifications: Stay informed about account activities by enabling push notifications.