Vibrant CU

Vibrant CU Mobile App User Guide Welcome to the Vibrant CU Mobile App, your tool for managing your finances anytime, anywhere. This guide will walk you through the app’s features and help you get the most out of your mobile banking experience. Getting Started Download the App: Visit the App Store (iOS) or Google Play Store (Android) and search for “Vibrant CU.” Tap “Install” to download and install the app on your device. Sign Up or Log In: Open the app and log in using your Vibrant CU online banking credentials. If you’re a new user, follow the prompts to enroll in Vibrant online banking by entering your account details and creating a secure password. Using the App Monitor Your Accounts: On the home screen, view your account balances and transaction history. Tap on any account to see detailed information, including recent transactions. Perform Transactions: Pay Bills: Tap on “Pay Bills” to pay your bills directly through the app. Enter the biller details, amount, and payment date to complete the transaction. Transfer Funds: Use the “Transfer Money” feature to move funds between your Vibrant accounts. Select the accounts, enter the amount, and confirm the transfer. Deposit Checks: Tap on “Deposit Checks” to use the remote deposit feature. Follow the instructions to take clear photos of the front and back of your check, then submit it for deposit. Manage Pending Transactions: If you need to make changes to any pending transactions, you can do so from the “Transactions” section of the app. Manage Your Credit Card: Access the “Credit Card” section to view your Vibrant credit card balance and activity. You can also make payments directly through the app by selecting the payment amount and date. Find Branches and ATMs: Tap on “Locations” to find the nearest Vibrant CU branches and ATMs. The app will use your current location to provide directions and contact information for each branch. Managing Your Account Update Profile Information: Access the “Settings” or “Profile” section to update your personal information, such as your email address, phone number, and mailing address. Set Up Alerts: Set up account alerts in the “Alerts” section to stay informed about your account activity. You can choose to receive notifications for low balances, large transactions, and more. Security Settings: In the “Security” section, you can update your password, enable biometric login (such as Touch ID or Face ID), and manage other security features to keep your account safe. Support and Troubleshooting Customer Support: If you have questions or need assistance, tap on the “Contact Us” option in the app. You can call customer service or send a message directly through the app for help with your banking needs. Location Permissions: Ensure that location permissions are enabled for the app to find nearby branches and ATMs. You can adjust these settings in your device’s settings menu. Camera Permissions: Enable camera permissions to use the remote deposit feature. This allows you to take photos of checks for easy deposit into your account. Tips for Using the App Regularly Check Your Balance: Make it a habit to check your account balances and transaction history to stay on top of your finances. Use Remote Deposit: Save time by depositing checks through the app instead of visiting a branch. Set Up Alerts: Use alerts to monitor your account activity and avoid overdrafts or missed payments. Important Notes Service Availability: Some features may only be available to eligible customers and accounts. Be sure to check with Vibrant CU if you have any questions about your account’s features. Message and Data Rates: While Vibrant CU does not charge for using the app, your mobile carrier’s message and data rates may apply.