Remitly: Send Money & Transfer

**Remitly: Send Money & Transfer - User Guide** **Welcome to Remitly** Remitly is your trusted app for sending money to friends and family worldwide. Follow this guide to easily set up and use Remitly for your money transfer needs. **Getting Started** 1. **Download and Install** - Visit the Google Play Store or Apple App Store. - Search for "Remitly" and download the app. - Open the app after installation. 2. **Create an Account** - Open the Remitly app. - Tap "Get Started" and enter your email address. - Create a secure password. - Follow the prompts to verify your identity and set up your account. **Sending Money** 1. **Choose Your Recipient** - Tap "Send Money" on the main screen. - Select the recipient from your contacts or enter their details manually. - Specify the recipient’s country. 2. **Select Delivery Method** - Choose how your recipient will receive the money: bank deposit, cash pickup, mobile money, or home delivery (if available). - Enter the recipient’s bank details or select a cash pickup location. 3. **Enter Amount** - Enter the amount you wish to send. - The app will display the exchange rate and any applicable fees. - You will also see the estimated delivery time. 4. **Choose Payment Method** - Select your preferred payment method: bank account, credit card, or debit card. - Enter your payment details securely. 5. **Review and Send** - Review all the details of your transaction. - Tap "Send" to initiate the transfer. - You will receive a confirmation with the estimated delivery time. **Tracking Your Transfer** 1. **Track Transfer Status** - Tap "Transfers" on the main screen. - Select the transaction to view its status and expected delivery time. 2. **Notifications** - Enable notifications to receive updates on your transfer’s progress. - You will be notified when the money is delivered. **Receiving Money** 1. **Cash Pickup** - The recipient will receive a notification with the details. - They can pick up the cash at the specified location with a valid ID and the transaction reference number. 2. **Bank Deposit** - The money will be deposited directly into the recipient’s bank account. - The recipient should check their bank account for the deposit. 3. **Mobile Money** - The funds will be credited to the recipient’s mobile wallet. - The recipient can use their mobile wallet app to manage the funds. **Managing Your Account** 1. **Update Profile** - Tap on the profile icon. - Update your personal information, payment methods, and security settings. 2. **Change Language** - Tap on "Settings" and select "Language." - Choose from the available languages to set your preferred language. 3. **Security Features** - Enable two-factor authentication for added security. - Use biometric authentication if supported by your device. **Customer Support** 1. **Access Help Center** - Tap on "Help" in the app menu. - Browse FAQs and troubleshooting guides. 2. **Contact Support** - For additional assistance, contact Remitly’s support team 24/7. - Use the in-app support chat, email, or call the support number provided in the app. **Special Offers** 1. **First Transfer Promotion** - Enjoy a special offer on your first money transfer. The app will automatically apply any available discounts or promotions. 2. **Referral Program** - Refer friends to Remitly and earn rewards when they complete their first transfer. - Access the referral program in the app to share your referral code. **Compliance and Security** 1. **Verify Identity** - Follow the in-app prompts to verify your identity. This step is crucial for complying with international money transfer regulations. 2. **Transaction Limits** - Be aware of transaction limits and requirements based on your country and the recipient’s country. **Thank you for choosing Remitly for your money transfer needs. Download the app and start sending money today with confidence and ease.**