Green Dot

### Green Dot Mobile Banking App - User Guide #### Getting Started **Download and Install the App:** 1. Visit the App Store (for iOS) or Google Play Store (for Android) on your mobile device. 2. Search for "Green Dot Mobile Banking." 3. Download and install the app. **Registration and Activation:** 1. Open the Green Dot Mobile Banking app. 2. If you are a new user, follow the prompts to register and create your account. 3. If you already have a Green Dot account, simply log in using your existing credentials. 4. Activate your card by entering the required information when prompted. #### Navigating the App **Home Screen:** - **View Balance:** Check your current account balance at a glance. - **Recent Transactions:** See your recent transaction history. **Managing Your Account:** - **Deposit Funds:** - **Direct Deposit:** Set up direct deposit to receive your paycheck up to 2 days early.¹ - **Mobile Check Deposit:** Deposit checks by taking a photo within the app. - **Cash Deposit:** Use the app to find participating retailers where you can deposit cash.⁴ - **Sending and Receiving Money:** - **Send Money:** Transfer funds to other Green Dot accounts or pay bills.³ - **Receive Money:** Accept funds from others and view deposit history. **Shopping and Payments:** - **Pay Bills:** Use the app to pay your bills directly. - **Shop Online and In-Store:** Use your Green Dot card to shop wherever Visa® or Mastercard® is accepted. - **Cash Back:** If you have the Green Dot Cash Back Visa® Debit Card, earn 2% cash back on eligible purchases.⁵ **Savings and Budgeting:** - **High-Yield Savings:** Open and manage a savings account with a 2.00% APY on balances up to $10,000.⁶ - **Automatic Savings:** Set up automatic transfers to grow your savings. **Security Features:** - **Lock/Unlock Card:** Temporarily lock your card if lost, and unlock it when found. - **Account Alerts:** Set up notifications for account activity to keep track of your finances. - **PIN Management:** Set or change your card’s PIN securely within the app. #### Support and Assistance **Customer Support:** - Access 24/7 customer support via the chat feature in the app. - For detailed help, refer to the "Help" section within the app. **Account Settings:** - **Profile Management:** Update your personal information, such as your address or contact details. - **Security Settings:** Enable biometric login for added security (fingerprint or face recognition). **ATM and Retail Locator:** - Use the app’s locator feature to find the nearest free ATM or participating retailer for cash deposits. #### Important Information - **Fees:** While many features are free, some transactions may incur fees. Review your account’s fee schedule within the app. - **Overdraft Protection:** If you’ve opted in, manage your overdraft protection settings to avoid unnecessary fees.²