DANA Indonesia Digital Wallet

**DANA Indonesia App User Guide** Welcome to DANA Indonesia, your secure and convenient digital wallet. This guide will help you navigate the app and make the most of its features for seamless transactions. ### 1. **Getting Started** **Download and Install the App:** - Visit the App Store or Google Play Store and search for "DANA Indonesia." - Download and install the app on your mobile device. **Register and Set Up Your Account:** - Open the app and register using your mobile number. - Follow the prompts to verify your number and set up your account with a secure PIN. - Enable biometric authentication (fingerprint or face recognition) for added security if your device supports it. ### 2. **Topping Up Your DANA Balance** **Free Balance Top-Up:** - On the main dashboard, tap “Top Up.” - Choose your preferred top-up method (e.g., bank transfer, ATM, or through a DANA partner). - Enter the amount you want to top up and complete the transaction. There are no admin fees, so the full amount will be added to your balance. ### 3. **Sending Money** **Send Money Without Fees:** - Tap on “Send Money” from the main menu. - Enter the recipient’s DANA username or their bank account details if sending to a bank (e.g., BCA, BRI, BNI, Mandiri). - Enter the amount you wish to send and confirm the transaction. The transfer will be processed instantly without any admin fees. ### 4. **Making Payments** **QRIS Payments:** - To pay using QRIS, tap “Scan QR” on the dashboard. - Scan the QRIS code at the merchant. - Choose to pay with your DANA balance or your saved bank card, then confirm the payment. **Using Saved Bank Cards:** - To save a bank card, go to “My Cards” in the menu and follow the prompts to add your card. - Once saved, you can use the card for payments by selecting it as the payment method during transactions. ### 5. **Mobile Recharge and Bill Payments** **Recharge Mobile Credit:** - Select “Mobile Recharge” from the main menu. - Choose your mobile service provider, enter your phone number, and select the amount or package. - Confirm the transaction to top up your mobile credit instantly. **Pay Bills:** - Tap on “Pay Bills.” - Select the type of bill you want to pay (e.g., electricity, water, internet). - Enter the required details, then review and confirm the payment. Your bills will be paid instantly. ### 6. **Topping Up Other E-Wallets** **Top Up E-Wallet Balances:** - On the main dashboard, select “Top Up E-Wallet.” - Choose the e-wallet you want to top up (e.g., GoPay, OVO, ShopeePay). - Enter the amount, and confirm the transaction. The top-up will be completed with minimal fees. ### 7. **Security Features** **Ensure Account Security:** - Set up a strong PIN and enable biometric authentication in the app’s “Settings” section. - Use the app’s secure verification process for all transactions to protect your account. **DANA Protection:** - All transactions are protected by DANA’s layered security features, including 24/7 customer support and a 100% money-back guarantee for unauthorized transactions. ### 8. **Managing Your Account** **Check Transaction History:** - Go to “Transaction History” in the menu to review all your past transactions. - Use the search function to find specific transactions or filter by type (e.g., payments, transfers, top-ups). **Manage Saved Cards:** - In the “My Cards” section, you can add, edit, or remove your saved bank cards. - Set a default card for quicker payments. ### 9. **Getting Help** **Contact Customer Support:** - Access the “Help Center” in the app for FAQs, tips, and troubleshooting. - For immediate assistance, use the in-app live chat or call DANA’s 24/7 customer service. With this guide, you can now fully utilize the DANA app for all your financial transactions, ensuring they are quick, secure, and hassle-free. Enjoy the convenience of a modern digital wallet with DANA.